Remote Support
30 min
response time
Unlimited remote support during business hours. We respond within 30 minutes.
Desktop & User Support
Day-to-day support for Windows and Mac devices, software, email, and printers so staff stay productive.
- Win/Mac workstation support
- Software and email setup
- Printer and peripheral support
- User account administration
Physical Server Maintenance
Ongoing care for your office servers, including OS patches, Active Directory, and file-share permissions.
- OS updates and patches
- Active Directory management
- File share permissions
- Health monitoring
Network & Firewall
Monitoring of routers, switches, wireless access points, and firewalls, plus VPN management for secure remote access.
- Router and switch monitoring
- Firewall administration
- Wireless AP support
- VPN management
Backup & Data Security
Daily backup status checks and scheduled restoration tests so your data can be recovered when it matters.
- Daily backup verification
- Quarterly restore testing
- Security hygiene checks
- Incident escalation
Service Level Agreement
Response times you can hold us to
Routine On-site
2 visits
per month
Two scheduled preventive maintenance visits each month, up to 3 hours per visit.
Emergency On-site
4 hours
arrival guarantee
Up to two emergency visits per month for server downtime or outage, with a 4-hour arrival guarantee.
Success hinges on collaboration
500+
Satisfied clients
50+
Trusted partners
15+
Years experience
We provide a single monthly retainer for SME offices — desktop, server, network, and backup — instead of calling a technician only when something breaks.
Plans are sized to your headcount and infrastructure. A typical 30-user office with on-site servers and network gear can be covered under one predictable monthly fee.
DETAILED GUIDE
IT Outsourcing
DETAILED GUIDE
IT Outsourcing
Process & Timeline
01
Discovery call to understand your environment and priorities
02
Inventory of devices, servers, and network equipment
03
Monitoring, backup checks, and access setup
04
First preventive on-site visit
05
Monthly remote support cycle with on-site maintenance
06
Quarterly backup restoration test and review
Key Benefits
Unlimited remote support during business hours with response within 30 minutes
Two scheduled preventive on-site visits each month (up to 3 hours per visit)
Emergency on-site attendance for server downtime, with a 4-hour arrival target
One monthly retainer covering desktops, servers, network, and backups
Daily backup monitoring and quarterly restoration testing
A typical 30-user office from HK$9,000/month — about HK$10 per user per day
Required Documents
List of users and devices (Windows/Mac)
Server and network equipment inventory
Administrator access for workstations, servers, and firewall
Current backup system details
VPN and remote-access configuration
List of business-critical applications
Primary on-site contact for maintenance visits
Important Notes
Service hours: Monday–Friday 09:00–18:00, excluding Hong Kong public holidays
After-hours support is charged at HK$600/hour with a 2-hour minimum
Hardware parts, Microsoft 365 licences, and major project work (office moves or upgrades) are excluded
Clients remain responsible for hardware warranties and software licensing
Standard agreement is 12 months, with one month's written notice to terminate
Monthly invoicing, payment due within 14 days
